Return Policy
Return policy:
Return window:
At Skin Sonata, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are subject to validation and approval at Skin Sonata's discretion.
Product conditions:
To be eligible for a return, your item purchased at Skin Sonata must be in the same condition that you received it, (eg. skincare or beauty products including free samples are unopened, unused, with tags, and in its original packaging). You’ll also need the receipt or proof of purchase. We do not accept any exchanges, please double-check before placing an order.
Return fees:
The initial and return shipping fees will not be covered.
Return method:
You will have to send the product(s) to our selected address by mail with a tracking number, the postage will not be covered.
Return label:
It is the customer's responsibility for the return label.
Restocking fee:
The restocking fee costs $9.89 USD. This will be deducted from the refund value.
We only provide a store credit for the value of the returned item. The store credit is the same value as the original item that can be spent in Skin Sonata. You may also email us to redeem your online store credit.
The return address will be emailed to you. Items sent back to us without first requesting a return address via email will not be accepted and will not be eligible for refund or credit.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the item(s) in order is out of stock, we will email you to let you decide whether you'd prefer to wait for restock or get a refund.
Refund Policy
Please note that the order cancellation will not be accepted after 3 days of purchases regardless of its shipping status.
Please be aware of the shipping process and timeframe before placing an order! Our shipping process starts when the tracking number is issued to you via email.
Please Email us at service@skinsonata.com for specific cases first.
If approved, you’ll be automatically refunded on your original payment method within 5-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The original shipping cost is nonrefundable.
If more than 15 business days have passed since we’ve approved your request, please contact us via Email at: service@skinsonata.com