Shipping policy

At Skin Sonata, we want to ensure that your shopping experience is as smooth and enjoyable as possible, which is why we've created a transparent and easy-to-understand shipping policy.

Shipping time (Standard shipping)

Regions: Standard shipping time Shipping cost
(Less than US$75)		 Free shipping condition
United States
 5-12 business days US$10.95 Free shipping over US$120

Australia & New Zealand

5-10 business days (AU);

8-15  business days (NZ)

 US$7.95 Free shipping over US$99

Canada

5-12 business days

 US$9.89 Free shipping over US$99

United Kingdom

5-10 business days

 US$7.95 Free shipping over US$99

Continental Europe 
(e.g. Austria, Belgium, Czechia, Denmark, Finland, France, Germany,
Ireland, Italy, Netherlands,
Norway, Poland,
Portugal, Spain,
Sweden, Switzerland, Bulgaria, Croatia,
Estonia, Greece, Hungary, Luxembourg, Romania, Slovakia, Slovenia)

5-10 business days

 US$9.89 Free shipping over US$99

Asia (Hong Kong, Singapore)

5-10 business days

US$3.95 (HK)

US$9.89 (SG)

 Free shipping over US$75


Order Processing Time:

Our team works hard to process and ship your order as promptly as possible.

However, please note that it may take 3-7 business days to process your order before it is shipped. This is because each of our products is carefully inspected and packaged to ensure that it meets our high standards of quality.

When a shipping label is created, it means that the order is shipped from our warehouse and is in transit to your country as the tracking number only shows the last-mile tracking.


Shipping Costs:

The cost of shipping is a flat rate depending on the destination address. We offer free standard shipping on orders over £60, €72, US$120, CA$105, AU$115, NZ$126. Please note that shipping costs are non-refundable.

International Shipping:

We currently offer shipping to most countries worldwide. However, please note that shipping times may vary depending on your location and local customs procedures. The customs review period may take an extra 2-7 business days. Any additional customs or duties fees are the responsibility of the recipient.

Customs inspections in the US:

Please note that due to the recent increase in customs inspections in the US, it may take a longer time to clear the customs. Please wait patiently for the parcel(s) to be released from customs, as it is beyond our control to mitigate. It is not eligible for a refund while the parcel is held in customs. Please contact us for specific cases first via email.

Shipping status:

Please be aware of the shipping process and timeframe before placing an order, especially from a temporary address. Our shipping process starts when the tracking number and/or a shipping label are created and issued to you via email. 

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a last-mile tracking number and a local carrier. You can use this last-mile tracking number to track your order's progress and estimated delivery date. 

Incorrect address:

Please note it is entirely the customer's responsibility to provide the correct shipping address. We are not able to change the shipping address mid-transit. Any delivery issue due to the incorrect shipping address will not be covered by us and therefore not eligible for refund. 

Lost parcels:

Please note that we are not responsible for any lost or stolen parcels when the tracking detail clearly showcases that it is delivered. We cannot issue a refund for the claim of lost/stolen parcels without proof of:
1) The local carrier's mis-delivery report. In that case, the customer will have to open an inquiry with the local shipping carrier in which they can look up the GPS location of where the parcel was scanned delivered and send us the proof of the mis-delivery. 
2) A parcel theft report with the local police. We can only offer a replacement if the customer sends us proof of filing the parcel theft report with the local police.

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer service team at service@skinsonata.com. We're here to help!